:: Volume 4, Issue 1 (Spring 2022) ::
J Mar Med 2022, 4(1): 39-47 Back to browse issues page
Survey of the Patients' Satisfaction with Provided Services in an Iranian Naval Clinic in 2020: A Cross-sectional Study
Mohsen Abbasi Farajzadeh , SayedAhmad Mirjavadi , Amir Vahedian Azimi , Leila Karimi *
Behavioral Sciences Research Center, Life Style Institute, Nursing Faculty, Baqiyatallah University of Medical Sciences, Tehran, Iran , leilakarimi1487@gmail.com
Abstract:   (1653 Views)
Background and Aim: Patient satisfaction, as one of the effective tools in evaluating the quality of healthcare and planning to improve the health system, is of great importance. The aim of this study was to determine the level of patient satisfaction with the provided services in one of the Iranian naval clinics.
Methods: This cross-sectional study was performed in an Iranian naval clinic in 2020. A sampling method was available and 203 patients were included in the study. The data collection tool was the Patient Satisfaction Questionnaire with 48 questions, with confirmed validity and reliability. This questionnaire evaluated patients' satisfaction in two parts of treatment services including medical, nursing, health, and cleaning services, and non-treatment services including admission services, staff, nutritional status, welfare facilities, pharmacy, and religious observance.
Results: Patients' satisfaction with the services provided in the medical sectors was 73.4% and in the non-medical sectors was 70.7% (good level). The highest and lowest levels of satisfaction in the medical sectors were related to medical (75.5%) and nursing services (69.9%) and the highest and lowest levels of satisfaction in the non-medical sectors were related to admission services (79.1%) and nutrition (59.9%). There was a significant relationship between age, marital status, and previous referrals to the clinic with patient satisfaction. There was no significant relationship between gender, education, the reason for referring to the clinic, and insurance with patient satisfaction.
Conclusion: The findings of the present study showed that the patients were more satisfied with the medical services compared to the non-medical ones. It seems that managers and planners should focus on improving the clinic's condition and increasing their satisfaction with the provision of well-equipped and well-trained staff, with a particular emphasis on improving nutritional services.
Keywords: Patient, Satisfaction, Clinic, Navy.
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Type of Study: Original Article | Subject: Marine Medicine
Received: 2021/02/6 | Accepted: 2022/03/1 | Published: 2022/03/21

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